Oracle Corporation has entered into an agreement for the acquisition of TOA Technologies, Oracle informed.
TOA is a provider of cloud-based field service solutions that manage and optimize the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers.
TOA's Field Service SaaS enables modern enterprises to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows, and optimize field service operations. TOA's customers have more efficient field service operations, lower costs of delivering field service, and deliver a superior customer experience.
Oracle develops and produces open-source and integrated software and hardware. US GAAP net profit of Oracle for Q3 2014 grew by 2% year-on-year to $2.6 billion.