In Russia, from June 25, 2025 to December 31, 2027, an experiment will be held aimed at improving the quality of public and municipal services, services, and the implementation of life situations. The resolution approving the regulations on the procedure for its holding was signed by Prime Minister Mikhail Mishustin, the Cabinet of Ministers said.
As part of the pilot experiment, it is planned to optimize the provision of individual services and a range of services to citizens and legal entities in the format of life situations, reducing the time required for services, the number of mandatory face-to-face visits when receiving services, the number of required documents, as well as expand the list of services provided without the personal presence of citizens, and increase the share of socially significant mass services provided in electronic form, including in a proactive format.
During the experiment, a change management system for the provision of services, services, and implementation of life situations will be formed and tested, as well as a system for rapid response to cases of a decrease in the quality of services, services, and implementation of life situations. To this end, optimized standards for the provision of services and the implementation of life situations will be developed and approved.
The experiment will take place within the framework of the socio-economic development initiative "The State for People".
The participants will be the Ministry of Finance, the Ministry of Economic Development, other federal authorities involved in the implementation of the "State for People" initiative, the analytical center under the government, the Corporation of small and medium-sized enterprises, the social fund, multifunctional centers, regional authorities and local governments.
