MTS Exolve launches a new AI communications analytics service. The solution will help companies analyze customer interactions, improve service, and develop products based on data obtained from customer conversations. This is stated in the company's message.
The service is based on analytics tools that combine telecom data with a business context. The platform turns calls and messages into structured analytics, showing how the customer's path goes from the first contact to the final transaction. This allows a business to identify recurring requests from customers and understand the reasons for losing transactions, fix bugs in time, and find growth points and improve products using AI analysis of dialogues.
The company notes that speech analytics and monitoring of customer requests help businesses respond to communication problems twice as quickly: they notice an increase in missed calls, a decrease in conversions, or an increase in the number of complaints. In addition, the service helps you identify the most effective sales scenarios, predict campaign results, and scale successful practices. All data is automatically integrated with the companies' CRM and analytical systems.
MTS Exolve is a 100% subsidiary of MTS and a developer of business communication solutions.
PJSC Mobile TeleSystems (MTS, TIN 7740000076), together with its subsidiaries, serves about 100 million cellular subscribers. The authorized capital of MTS is 199.84 million rubles (1998381575 outstanding ordinary registered shares).
MTS revenue for the first quarter of 2026 increased by 14.7% to RUB 201.3 billion from RUB 175.5 billion a year earlier. OIBDA increased by 18% to 74.7 billion rubles from 63.3 billion rubles, and operating profit increased by 28.7% to 41 billion rubles from 31.9 billion rubles. Profit attributable to the company's shareholders increased by 46.4% to 7.2 billion rubles from 4.9 billion rubles.
In March 2025, the AK&M Rating Agency confirmed MTS' highest sustainability rating on the national A++ scale. In addition, according to RA AK&M, by the end of 2024, MTS is among the leaders of the fifth ranking of responsibility to society and the fifth ranking of the carbon footprint of the largest Russian companies.
