VTB is ready to provide credit holidays, as well as restructuring and other types of assistance to clients who have been injured and residents of the border areas of the Kursk region who have been forced to leave their homes. The credit debt of the clients with disabilities of the first group and the deceased clients will be written off. This is stated in the bank's message.
A suitable program will be selected in each specific situation. It is enough for clients to provide the necessary documents. To settle debts, customers and their relatives can independently transfer information to the bank via a chat in VTB Online, an office or a contact center by phone number 8 (800) 200-77-99. The appeal will be reviewed within 24 hours.Additionally, it should be noted that VTB branches in the Kursk region are currently operating normally, with the exception of offices in Lgov and Kurchatov – their service has been suspended to ensure the safety of customers and staff. The Bank monitors the situation and makes decisions on the operation of points on an individual basis.
The Bank expresses its deep condolences to the families of the victims and support to those who had to temporarily leave their homes, and also wishes a speedy recovery to all those affected.
VTB Group is a Russian financial group comprising more than 20 credit and financial companies operating in all major segments of the financial market. In the CIS countries, the group is represented in Armenia, Ukraine, Belarus, Kazakhstan, and Azerbaijan. VTB banks in Austria, Germany and France operate within the framework of a European sub-holding headed by VTB Bank (Austria). In addition, the group has subsidiaries and associated banks in the UK, Cyprus, Serbia, Georgia and Angola, as well as one branch of VTB Bank in China and India, two branches of VTB Capital Plc in Singapore and Dubai.
