VTB will adapt 100% of ATMs for visually impaired users by the end of the year

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AK&M 03 December 2021 11:47

VTB in December 2021 will complete the full adaptation of the ATM network — more than 15 thousand devices - for visually impaired customers. This is stated in the bank's message.

Currently, such functionality is available for them in 7 thousand devices, more than 900 ATM work for blind clients.

VTB will adapt ATMs for blind and visually impaired users from 2020. Today they are equipped with a special user script with a contrasting interface and the possibility of speech output of information. This allows customers to independently perform the necessary operations: request a balance, withdraw cash, deposit money to a bank card.

The functionality is available to customers not only with VTB cards, but also for cards issued by other banks. A user with an absolute visual impairment connects wired headphones to the ATM and, using the voice support service, selects the necessary buttons on the keyboard. A visually impaired person can set up a color scheme that is comfortable for himself, for example, so that a black font is displayed on a white screen.

VTB has one of the largest self-service device networks in the country, which includes 15,000 devices in more than 1,700 localities. VTB ATM network is actively used by more than 6 million people, VTB Online mobile and Internet bank - over 12 million.

VTB has also adapted its products and services for blind and visually impaired VTB Online users. Now they have access to 50% of the functionality of the mobile application and 90% of the VTB Online online banking. With the help of special services, they can pick up a portfolio of savings and investment products and transfer currency between their accounts. By the end of the year, VTB Online functionality will be 100% available to them.

VTB Group is a Russian financial group comprising more than 20 credit and financial companies operating in all major segments of the financial market. In the CIS countries, the group is represented in Armenia, Ukraine, Belarus, Kazakhstan, and Azerbaijan. VTB banks in Austria, Germany and France operate under a European sub-holding headed by VTB Bank (Austria). In addition, the group has subsidiaries and associated banks in the UK, Cyprus, Serbia, Georgia and Angola, as well as one branch of VTB Bank in China and India, two branches of VTB Capital Plc in Singapore and Dubai.