On April 24, the award ceremony for the winners of the annual CX World Awards in the customer experience industry took place. Ingosstrakh participated in four nominations, in three of which it received awards.
Ingosstrakh won the nominations "Team Leader of customer Service" and "Best Team /shift/Customer Service Group" for the project #Careprostocosmos, the purpose of which was to teach employees to be interested in the needs of the client and emotional support. The company also became a laureate in the nomination "Innovative methods for improving the company's business processes", receiving high praise from the jury.
"The main value of our company is customer–centricity. For us, the customer always comes first, we adapt products to his needs, constantly improve service and simplify the process of interaction with the company. Today we have once again made sure that we are on the right path. We express our gratitude to the jury for such a high assessment of our activities," he noted Ivan Matveev, First Deputy General Director of Ingosstrakh.
The CX World Awards is the largest award in the field of customer experience. Every year, a professional jury celebrates the most successful projects, initiatives and advanced technologies presented by market leaders. The purpose of the award is to promote the development of a customer-centric strategy of companies.
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