Avito for the first time launches the option of returning goods from private sellers within two weeks after purchase. This is stated in the company's message.
Now buyers will be able to return goods purchased through Avito Delivery from private sellers within 14 days after receipt. Ads of sellers who have enabled the new option will be marked with a special green badge "14 days for a refund".
The seller undertakes to return the funds if the buyer refuses the goods within two weeks after receiving the order.
At the same time, the standard scheme for checking the goods, valid for all orders in Avito Delivery, will remain the same – the buyer has 15 minutes to check the goods. If the item did not fit the buyer for some reason, then he can refuse it on the spot - the money for delivery and the goods will not be debited from him.
At the moment, the "return of goods" option is working in test mode for 1 million sellers who actively use Avito. If the seller has such an opportunity, the "14 days for refund" switch becomes available in the settings, which allows "refund" for each ad with delivery enabled, as well as for all new ads. In the future, it will also be possible to enable the return option only for individual ads.
After receiving the order from the buyer, the "I want to issue a refund" button will appear on the order page. When clicked, an online form opens where the buyer can choose the reason for the return, attach photos illustrating the condition of the goods, and indicate what did not suit. The return shipment of goods via Avito Delivery is possible only by "Russian Post".
Conditions for return: if the product is of good quality, it can be returned only without new traces of use – in the form in which it was sent by the seller; if the product is of poor quality (turned out to be defective or does not work), the seller undertakes to accept it, even if there are traces of use on the product.
To make a refund, the seller chooses a convenient branch of the Russian Post, where the goods will arrive. If the seller managed to withdraw money for the goods, then you will just need to specify your card with which the refund amount is reserved. At the same time, a mechanism for protecting funds will operate at the entire stage – they will be sent to the buyer only when the seller receives his goods back and confirms that he is fine.
After receiving your product, the seller has two days to declare a hidden problem with the product that could not be noticed upon receipt.
If the buyer wants to return the goods of proper quality, the photo of which shows traces of use, the seller will be able to reject such an application. In this case, the application will go into dispute, and a specialist in refunds of the dedicated Avito support line will connect to the problem.
Avito is an online platform for commerce in Russia. Today, with the help of Avito, you can place ads in the categories: goods, cars, work, services, real estate. Avito unites sellers and buyers, both from individuals and representatives of small and medium-sized businesses, as well as corporations. Avito Delivery is integrated into the service, which allows users to carry out transactions almost all over Russia — from Kaliningrad to Vladivostok. The number of active ads on Avito today is more than 125 million, the annual audience is more than 80 million customers.
