The AK&M rating agency has assigned the rating of MTS non–financial reporting at the level of - RESG 1, the highest level of disclosure of information on sustainable development in reports. The company confirms the highest reporting rating for the sixth year in a row.
In accordance with the agency's methodology, MTS' reporting for 2025 received 97.2 points and was classified as the highest level. This rating is assigned to companies that receive a rating score in the range from 85 to 106.4.
The Company discloses non-financial information about its activities on the pages of the Sustainability Report. The report is published under the slogan "Inspiring for a better future." The concept of the published report reflects the corporate ESG agenda, as well as the transformation of the telecom operator - the transition to a business model based on personalized digital solutions using artificial intelligence. In 2025, solutions were launched to increase the digital accessibility of more than 150 products, including the flagship My MTS and MTS Money services. Basic client scenarios have become simpler and more user-friendly.
The report focuses on the Group's contribution to the development of the digital society. The main focus here is on creating high-quality customer service and, above all, introducing artificial intelligence into everyday business processes, as well as taking customer services to a new level. The relevant products include digital security services, VoiceTech AI products for processing voice calls, and a range of high‑tech tariffs, including the RIIL tariff with personal AI assistants. The report describes innovations in servicing small and medium-sized businesses aimed at simplifying communication and communication between entrepreneurs and customers. The Group strives not only to provide consumers with modern services, but also implements projects for the preservation of cultural heritage using digital technologies. Thus, the document contains a description of how the company scales the unique educational project "Living Legends of the North", aimed at preserving the languages and culture of indigenous peoples, where the characters of the national epic come to life with the help of virtual reality. The report describes the systematic work to ensure the inclusive accessibility of digital services, including for customers with hearing and visual impairments.
MTS is the largest employer. The company employs about 60,000 employees across the country. The document details the personnel policy. The Group invests significant resources in staff development and focuses on creating growth opportunities for each employee. To attract and support talented specialists, MTS operates a comprehensive youth program that covers high school students, undergraduates, and specialized professionals. In 2025, 864 people completed internships at the company, 254 of them subsequently became full-time employees.
One of the company's priorities is to create a favorable and maximally effective environment for employees of various groups, including inclusive ones. In 2025, MTS employed more than 430 employees with disabilities. A study of inclusive culture conducted at MTS in 2025 showed that 97% of employees understand the value of an inclusive corporate culture and are willing to work in a team with representatives of inclusive groups.
In 2025, MTS spent 126 million rubles on the implementation of corporate environmental projects. Thus, within the framework of the Life Cycle Laboratory project, more than 480 tons of recyclables and 18 tons of electronic components were transferred for recycling and responsible disposal in 2025. MTS' hardware renovation initiative led to the restoration of 356.5 thousand devices. An important step in greening the processes was the registration of the first telecom project in the federal register of carbon units, a data center with an energy-efficient cooling system. The launch of an energy-efficient data center will lead to a total reduction in emissions of almost 1.4 tons of CO₂-eq. for seven years.
The report is designed in a corporate style with easy navigation and cross-references. The appendix contains tables of compliance with Russian and international standards with disclosure of all indicators in dynamics. In addition to the report, MTS has published an interactive project where you can get acquainted with the main "sustainable" indicators of the company.
The rating of non-financial reporting was assigned based on the methodology adopted by the AK&M Rating Agency.
The ESG reporting rating has been calculated by the AK&M Rating Agency since 2020. The research focuses on the completeness of the presentation of information on sustainable development in reports, as well as its accessibility. The study examines 97 markers. The main purpose of the rating is to show the professional community the best practices in disclosing information about the social and environmental activities of companies.
